Security

More Symantec LiveUpdate Problems

Here's the problem.  You run a manual Symantec LiveUpdate to bring in program updates as well as new virus definitions (you need to run a manual LiveUpdate regularly to ensure that your applications are updated - only threat signatures and definitions are updated automatically) and you receive the following error message:

"The update was not completed. The update process was unable to complete successfully. Please click the Details button for more information."

When you click on the "Details" button you are told the following:

"LiveUpdate was unable to complete this update. Please contact Technical Support ..."

Below this message is a list of files that failed to install.

Solution

The solution to this problem is simple but you must follow all the steps to ensure success.

Uninstall Norton Antivirus

  1. Close all programs. 
  2. Depending on the operating system running on the affected computer, carry out one of the following steps: 
  • On the Windows 98 or Windows 2000 taskbar: 
  1. Click Start > Settings > Control Panel. 
  2. In the Control Panel window, double-click "Add/Remove Programs".
  • On the Windows Me taskbar: 
  1. Click Start > Settings > Control Panel. 
  2. In the Control Panel window, double-click "Add/Remove Programs".
  3. If you do not see the "Add/Remove Programs" icon, click ". . . view all Control Panel options."
  • On the Windows XP taskbar: 
  1. Click Start > Control Panel. 
  2. In the Control Panel window, double-click "Add or Remove Programs".
  1. Select the program that you want to uninstall, for example, "Norton AntiVirus 2004". 
  2. Click "Add/Remove", "Change/Remove", or "Remove" - this varies depending on the operating system.  Follow all the prompts carefully.
  3. Restart the computer.  You must do this!

Configure Windows to show all files (if not already set to do this)

  1. Start Windows Explorer. 
  2. Depending on the operating system running on the affected computer, carry out one of the following steps: 
  • In Windows 95/98/NT, click View > Options.  
  • In Windows Me/2000/XP, click Tools > Folder Options.
  1. Click the "View" tab. 
  2. Uncheck "Hide file extensions for known file types." 
  3. Do one of the following: 
  • In Windows 95/NT, click "Show all files." 
  • In Windows 98, in the Advanced settings box, click "Show all files" under the "Hidden files" folder. 
  • In Windows Me/2000/XP, uncheck "Hide protected operating system files" and click "Show hidden files and folders" under the "Hidden files" folder.
  1. Click Yes if you see a warning dialog box. 
  2. Click Apply, and then click OK.

To delete any remaining program related files and folders - This step is critical!

  1. Depending on the operating system running on the affected computer, carry out one of the following steps: 
  • Windows 98/Me/2000.  Double-click the My Computer icon on the Windows desktop. 
  • Windows XP. Click Start > My Computer.
  1. Navigate to and open the C:\Program Files folder. 
  2. Within this folder, locate and delete the folder that refers to the product that you just uninstalled, for example, "Norton AntiVirus". 
  3. Click Yes if you see a warning dialog box. 
  4. Restart the computer.

Reinstall

  1. Reinstall the affected product and carry out a LiveUpdate. 
  2. Carry out more LiveUpdates until no ore updates are available.

You may also want to take a look at the article: Symantec LiveUpdate Not Automatically Updating

Keywords: Symantec LiveUpdate problem update not completed



Adrian Kingsley-Hughes
Last updated: May 4th 2004
Print This Page   |   Email me when this page changes    |  Search This Site



Crucial.com System Scanner does the work for you!




Contact Us