Security

Norton Antivirus 2005 - Problem

There is one thing that really irritates me more than just about anything else - it's when I switch on my computer first thing in the morning and instead of being presented by my cluttered Windows desktop, I'm forced to stare an error message in the face. And just to make matters worse, it's an error relating to a security feature or application. This usually means it's "down tools" until it's fixed.

Have you just recently installed Norton Antivirus 2005 but now when you reboot you get the following error?

"Repair is not a feature supported by Norton AntiVirus 2005. Please uninstall and reinstall."

Well, I did and it was annoying! Fortunately I figured out the problem and got rid of this error. It's very irritating and I hope that this doesn't become the norm for applications.

If you're suffering from these error messages I'm pretty sure I can use my "super powers" to deduce what is wrong. Well, OK, I don't have super powers but I can hazard a pretty good guess as to what you've done wrong. You are one of those people who, just like me, hate having a cluttered Windows Start Menu and what you did straight after installing Norton Antivirus 2005 is take the group of shortcuts it made and moved them somewhere else. Believe it or not, this is the cause of this error message. If you don't believe me, take a look at this entry in the Symantec knowledge-base.

The fix is simple - move the shortcuts back to the root of the "Programs" folder in the Start Menu for "All Users" (details included in the link above). If you deleted the shortcut group you will have to recreate the links or reinstall the application.

I really hope that this isn't the start of this kind of "feature" being installed into more applications. It's bad enough that you rarely get an opportunity to choose where program icons are installed, it's worse still now that you can't move them afterwards. Another example of how your PC doesn't really belong to you but to the makers of the software you choose to install on it!

Annoying feature that results in an irritating, unclear error. Fortunately it's quite easy to fix.

Adrian Kingsley-Hughes
Last updated: Nov 6th 2004
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